Woodlum | FAQ - Frequently Asked Questions
Common questions
Some questions and answers about Woodlum
- Who is behind Woodlum?
- Woodlum is the creation of Florian Platzer, a craftsman from Stilfs in South Tyrol. He personally designs and handcrafts each lamp with care and attention to detail.
- Where are Woodlum products made?
- All Woodlum products are handcrafted in Stilfs, a picturesque village in the Stelvio National Park. The workshop is open to visitors by appointment.
- What materials are used in Woodlum products?
- Woodlum uses sustainably sourced materials:
- Wood: Only naturally fallen trees from the Stelvio National Park are used.
- Hemp: Natural fibers molded with casein for durable lampshades.
- Clay: Hand-shaped and glazed ceramic elements.
- How do Woodlum Lamps produce light?
- Woodlum lamps use LED-technology to generate light
- How does Woodlum ensure sustainability?
- Woodlum emphasizes ecological responsibility by using reclaimed wood and natural materials, reducing waste and promoting local craftsmanship.
- How can I place an order?
- You can contact Florian via the website form, email, or phone. Orders are fully personalized based on your needs.
- Is shipping available internationally?
- Partially yes, Woodlum ships internationally within the EU. Shipping costs and delivery times vary by destination.
- What is the typical production time?
- Production time depends on the design and workload. Timelines are confirmed during consultation.
- What is the return policy?
- Due to custom production, returns are generally not accepted unless the item is defective or damaged.
- Is there a warranty on Woodlum products?
- Yes. Woodlum supports its craftsmanship. If defects arise, contact Florian for resolution.